Innovative New AI-powered Phone Support Agent Assists EV Drivers

Wevo Energy made an exciting announcement today, with the release of its “superhuman phone support agent” for electric vehicle drivers, Olivia by Wevo.

Electric vehicle (EV) drivers, especially those who have adopted an EV recently, may face a variety of problems while charging their EVs. Several problems have surfaced with these drivers receiving support for these problems on phone support lines, for example long wait times, or limited hours for availability of the phone support.

Wevo Energy, a leader in flexible EV charging software for apartment buildings, workplaces, fleets, and public charging stations, recognized these problems. The company proactively solves problems for EV drivers, and therefore came up with an innovative new AI-powered support agent, named Olivia, available at any time of the day or night. Olivia answers immediately, there are never any wait times to get help.

Olivia, the AI-powered phone support agent from Wevo Energy, is crafted to offer outstanding customer service, combining the power of cutting-edge technology with a deep understanding of customer needs. Rather than just providing answers, Olivia truly comprehends. She swiftly addresses inquiries, resolves issues with precision, and interacts in a way that is both warm and approachable.

Available 24/7, always patient, Olivia ensures that every customer feels valued, understood, and supported around the clock, with no compromises on top-quality customer service.

Why Choose Olivia?

Always Available, 24/7: Olivia is always active, providing uninterrupted support and instant assistance at any time, ensuring no downtime.

Cost-Effective & Efficient: By managing tier-1 inquiries at scale, Olivia helps cut down on call center costs and operational overhead.

Speed & Precision: Delivering quick resolutions with flawless, consistent answers every time.

Empathetic & Human-Like Interactions: With a friendly, natural tone, Olivia enhances customer satisfaction through personalized service.

Scalable & Dependable: Olivia seamlessly handles fluctuating volumes of inquiries, meeting the demands of continuous 24/7 support.

Enhanced Customer Experience: Olivia’s polished, patient service fosters deeper customer loyalty, ensuring satisfaction at any hour.

Demo – Let’s Give Olivia a Call!

Simple & Convenient – Just dial the number in the driver app or the scan-to-charge page to reach Olivia instantly.

Multi-Language Support – Olivia supports multiple languages for a seamless experience.

Smart Responses – She provides answers based on Wevo’s extensive knowledge base and your responses. She constantly learns on the go.

Escalation When Necessary – Olivia can easily escalate to a human agent if needed.

Limited-Time Offer: Get a one-month free trial to experience Olivia’s support firsthand!

Wevo Energy Offers Flexible, Efficient Solutions for Apartment Buildings, Workplaces, Fleets, Public Charging Stations and More

Wevo Energy is a leader in the evolving electric vehicle (EV) charging industry, offering flexible, efficient solutions for various scenarios, including apartment buildings, workplaces, fleets, and public charging stations. With an innovative EV charging management system, Wevo aims to reduce costs, streamline installation, and optimize energy usage, making it easier for businesses and communities to integrate EV charging into their daily operations. Wevo is now backed by SolarEdge and has PV+EV energy management solutions for customers worldwide.

For apartment complexes, Wevo’s solution addresses challenges like limited parking and varying energy consumption by using predictive load balancing technology. This helps reduce installation costs and allows for more chargers per parking lot, while avoiding vendor lock-in and providing clear, transparent billing.

Wevo boasts a large list of delighted clients. One example, the Gindi TLV project, used Wevo’s system to electrify a 1000-space garage, saving 40% in upfront costs while maintaining scalability.

In workplaces, Wevo enables flexible payment options and optimizes charging based on energy prices, reducing costs and increasing efficiency. Employees can easily access charging through mobile apps or RFID cards. Wevo also provides centralized management for fleet operators, making it easier to track charging activity, manage energy costs, and simplify billing across various locations. By integrating home, workplace, and public charging, Wevo offers a unified platform for fleet management.

Wevo Energy’s solutions extend to destination charging locations, such as hotels and shopping centers, providing simple payment processes and reliable system performance. As demand for EV charging grows, Wevo continues to innovate by offering smart, cost-effective solutions, ensuring a seamless transition to electric vehicles for businesses, property managers, and fleet operators.

Contact Wevo Today and Meet Olivia!

Don’t miss the opportunity to try Olivia’s support for one free month. Olivia is available for a free month on a limited-time offer. Contact Wevo Energy today, and start your one-month free trial to experience Olivia’s excellent support firsthand. Visit Wevo’s booth #1025 at the EV Charging Summit and Expo to get a demo and learn more.