Saascharge Launches Saasi Botai, an AI-Powered Support Agent for EV Charging
Saascharge is expanding its platform with the introduction of Saasi Botai, a new AI-powered support agent designed to enhance service delivery for Saascharge partners and their customers. The AI Agent integrates directly across the Saascharge platform and applications, providing real-time assistance to EV drivers and charging site owners while strengthening partner support operations.
Saasi Botai is a flexible, partner-configurable solution built with a single objective: to improve the quality, scalability, and efficiency of support services across the EV charging ecosystem.
Real-Time Support for EV Drivers and Site Owners
Saasi Botai assists users with locating, starting, and managing charging sessions, responding instantly to inquiries related to charging service usage, pricing and tariff structures, billing and invoicing, and operational issues during active charging sessions. When necessary, it registers incidents and escalates complex cases to existing human support teams, ensuring continuity of service.
Richard Albrecht, Founder and CEO at Saascharge, said: “I believe AI has already changed our lives, or at least the quality of our emails. While there are many scenarios around AI adoption, at Saascharge, we decided to take a concrete and pragmatic step by introducing a real AI Agent model, built on our operational knowledge and available data. So what is it?”
Albrecht continued: “We call it Saasi Botai, but our partners can name it Aria, Nova, Iris, Mira… whatever fits their brand. It resides in our cloud, powered by a state-of-the-art market model, and supports EV drivers as a first-level support agent. From explaining how to start a charging session to answering pricing questions or resolving operational issues, with effectively unlimited memory, it’s there to help.The real benefit: it can escalate any issue on behalf of the consumer directly to our partners’ second level support teams. It benefits the consumer, our partners, and us. A win for everyone.”
AI with Deep Process Intelligence
In practical scenarios such as an EV driver being unable to stop a charging session, Saasi Botai can immediately guide the user through the correct resolution steps. This includes instructions delivered through mobile applications, credit card terminals, or in-vehicle systems, as well as guidance on safely unlocking charging connectors.
Saasi Botai’s effectiveness comes from its ability to retain and apply extensive process knowledge, including charging hardware specifications, vehicle models, and regional billing configurations. This enables clear and accurate responses across millions of possible pricing and operational scenarios worldwide.
Built on Real-World Industry Data
Saasi Botai is powered by Saascharge’s deep industry expertise, developed through collaboration with more than 50 partners globally and support for tens of thousands of EV drivers and site owners operating a wide variety of charging equipment. The AI Agent continuously learns from real-world cases, guided and refined by Saascharge’s human support teams to ensure accuracy, relevance, and continuous improvement.
Secure, Privacy-First Architecture
The AI Agent is built on a Generative AI architecture hosted on AWS and leverages leading AI models from Anthropic, with the flexibility to integrate additional models over time. This approach protects Saascharge’s proprietary data models, preserves partner and customer data privacy, and maintains system integrity and security.
A Pragmatic, Human-Centered AI Strategy
AI is a core pillar of Saascharge’s company strategy. With the rapid evolution of generative AI since late 2023, including platforms such as Claude, Gemini, and others, Saascharge has adopted a practical and value-driven approach to AI deployment.
The company’s AI strategy focuses on accelerating product development through AI-assisted tools, enhancing support organizations with AI Agents, enabling self-care through diagnostics and automated resolution, and predicting usage and load to optimize charging operations.
Saascharge began by applying AI internally to accelerate development and deliver custom partner solutions. Saasi Botai launches with structured processes and guided workflows and will expand its capabilities through real-world learning and usage.
The guiding principle is to apply AI where it delivers measurable value, while continuing to rely on automation or traditional machine learning where those approaches provide greater speed or cost efficiency. For partners, this results in scalable support, improved service quality, and controlled operational costs.
Saascharge: Enabling Anyone to Provide Commercial EV Charging Services
Saascharge’s mission is to democratize electric vehicle charging by enabling anyone to provide commercially viable EV charging services. Built by experts in energy, finance, telecommunications, and SaaS platforms, the company focuses on making EV charging practical, competitive, and financially sustainable through strong capabilities in system networking, payments, and energy management.
Saascharge delivers a cloud-based EV charging transaction platform that allows organizations such as utilities, restaurant chains, and automakers to build, operate, and bill their own charging networks without intermediaries. Its modular platform supports the full lifecycle of commercial charging services and is differentiated by a three-layer architecture that enables network creation, roaming across charging networks, and data-driven services that encourage drivers to charge at partner locations.
The company specializes exclusively in EV applications and continuously adapts to evolving global standards and technologies. Saascharge operates with a neutral, independent positioning, ensuring compatibility with any charging hardware or network and avoiding conflicts of interest. Open APIs allow seamless integration with external systems, while the platform’s scalable architecture supports global deployment.
