Ensuring Maximum Uptime for Your EV Chargers With Uptime EV Charger Inc.

Uptime EV Charger Promotes Kerry Cepero to Executive Vice President

Kerry Cepero was promoted recently to Executive Vice President at Uptime EV Charger. Formerly serving as the Head of Operations & Channel Partnerships at Uptime, Cepero brings over two decades of automotive industry experience with a strong focus on vehicle technology, service operations, commercial vehicle sales, and strategic market development. He has held key leadership roles at TBC Corporation, SEA Electric, and Cenntro Automotive, and now plays a pivotal role at Uptime EV Charger, where he drives business growth through innovative strategies and process optimization. Kerry’s proven ability to enhance operational efficiency and foster sustainable market expansion makes him instrumental in bridging the gap between the EV vehicle market and charging infrastructure, helping to shape the future of sustainable transportation.

*(Image: Kerry Cepero, Executive Vice President at Uptime EV Charger )*

Comprehensive Maintenance: Preventative and Corrective Care

At the heart of Uptime’s promise is a meticulous maintenance approach divided into preventative and corrective services. Preventative maintenance includes regular monitoring of charger conditions such as temperature, humidity, voltage, and current. By tracking these metrics, Uptime proactively identifies potential issues before they escalate into failures, aiming to uphold the 97% uptime target.

Corrective maintenance is handled swiftly and efficiently. Uptime’s Downtime Resolution Flow is a structured process that allows for rapid remote diagnostics and, if needed, dispatches certified electricians within a 12-hour to 7-day window depending on issue severity. This ensures that issues are addressed promptly, reducing operational disruptions and increasing charger availability.

Remote Monitoring and Real-Time Response

The Uptime Platform is the nerve center of Uptime EV Charger’s operations. With an in-house Network Operating Center, it provides a real-time view of charger performance across the entire network and integrates sensor data such as humidity, temperature, current, voltage, and even smoke detection. Any anomaly automatically triggers a diagnostic workflow. If users encounter issues, they can instantly scan a QR code on the charger to submit a downtime ticket, which is routed directly to Uptime’s operations center.

This QR Downtime Reporting System eliminates the need for an app, streamlining the process for EV drivers while enabling Uptime’s team to respond in real-time. Every issue follows a transparent process: identification, warranty status check, database logging, quotation (if required), repair scheduling, and resolution—documented and reported back to the client.

Cross-Brand Expertise and Nationwide Reach

Uptime’s service model is built on cross-brand experience, which allows them to manage and maintain a wide variety of EV charger makes and models. Whether the charger is from a mainstream brand or a niche manufacturer, Uptime engineers are trained and equipped to handle the specific requirements.

Led by a master engineer with over 20 years of EV maintenance expertise, the company has assembled a skilled team of specialists. Their reach extends coast to coast, thanks to a nationwide network of certified electricians ready to provide onsite maintenance within 24 to 48 hours. This scale and speed give Uptime a crucial edge in minimizing downtime and supporting clients at a national level.

One-Stop Communication and Trusted Partnerships

Managing charger uptime involves more than just fixing machines—it requires seamless coordination among multiple stakeholders. Uptime simplifies this complexity by acting as a one-stop communication hub. They liaise with charger OEMs, network providers, parts suppliers, and maintenance partners on behalf of their clients. Once an issue is resolved, clients are immediately informed with full documentation.

Trusted by industry leaders like BMW North America, Mercedes, Ford, Toyota, Costco, Stellantis, Free2Move, Nio, and Jacksons Food Stores, Uptime has proven its reliability across commercial, retail, and fleet sectors. These partnerships reflect Uptime’s reputation for high-quality operations and dependable service.

End-to-End Service for Future Sites

Uptime is not just a maintenance provider; it’s a full-service partner for those planning or expanding EV infrastructure. Their end-to-end services as a leader in EV Engineering, Procurement, and Construction (EPC) covers everything from site evaluations and infrastructure upgrades to permitting, installation, commissioning, and post-launch support. They even help clients determine the optimal charger type and layout for a given site, factoring in long-term performance and utility savings.

As clients expand their networks, Uptime provides asset tracking, maintenance scheduling, weather alerts, and energy analytics through its advanced platform. This helps operators make data-driven decisions, avoid costly mistakes, and scale their operations with confidence.

Uptime Inside: Building Reliability from the Start

For clients seeking maximum efficiency, Uptime offers their services as a branded bundle—“Uptime Inside.” This allows EVSE manufacturers and network providers to include maintenance and support in the MSRP, giving customers a worry-free ownership experience right from the point of purchase.

Included in this package are:

QR Code Tagging for Easy Downtime Reporting
Real-Time Monitoring & Alert Systems
Access to the Uptime Platform & Customer Portal
Comprehensive Downtime Logs
Weekly and Daily Status Reports
Maintenance Scheduling and Documentation

Operational Expansion and Financial Strength

Thanks to a strategic investment partnership with Nadex of America, Uptime EV Charger has significantly expanded its operational capabilities. The infusion of capital has enabled Uptime to scale its facilities, administrative resources, and technical teams to meet the growing demand for fleet electrification and commercial EV infrastructure.

With increased capacity, Uptime continues to handle higher service volumes without compromising response times or service quality—making them the go-to partner for both small-scale and nationwide operations.

Portable Charging Solutions: Power on the Move

Recognizing the need for flexible infrastructure, Uptime also offers Portable Charging and Battery Solutions. These mobile units are ideal for:

Events and Temporary Installations
Peak Demand Periods
Emergency Backup Power During Outages
Testing New Market Locations
Fleets Lacking Permanent Infrastructure

These solutions bridge the gap between EV deployment and permanent charging infrastructure, giving clients the agility to deploy power wherever and whenever it’s needed.

The Customer Portal: Total Control at Your Fingertips

Uptime’s Customer Portal provides centralized control and visibility over all charging assets. Users can:

Monitor charger performance in real-time
Track maintenance schedules
View energy usage analytics
Receive weather alerts
Manage tickets and repairs
Access project and asset tracking tools

With this dashboard, clients are empowered to manage their EV infrastructure proactively and efficiently.

Client Benefits and Implementation Timeline

From onboarding to full deployment, Uptime delivers a seamless experience:

Charger List Submission & QR Tagging Kit Delivery
Network Integration & Portal Configuration
Test Phase and Adjustments
Monitoring and Maintenance Launch

Clients benefit from:

Reduced charger downtime
Improved customer satisfaction
Lower operational costs
Streamlined maintenance processes
Scalable infrastructure growth

Who Uptime Is: A Partner for the Long Haul

Uptime EV Charger Inc. was founded by pioneers in the EV charging space, with experience operating over 50 DC Fast Charging stations for Nissan North America and a history of supporting military energy needs. Their expertise spans DCFC technology, network operations, and high-demand infrastructure deployments.

They begin every project with a focus on long-term success, standing by their clients long after installation. Whether you’re managing a fleet of public chargers or launching a new EV site, Uptime ensures you’re never alone on the journey.

Income Power: An Important Partner for Construction and Maintenance

Income Power is Uptime’s trusted partner and sister company under Nadex of America’s Corporate Umbrella. The company delivers top-quality complete project support in construction, maintenance, and more, ensuring the very highest quality standards from start to finish.

Established in 2015 by Founder Patrick Lloyd, The company specializes in electric vehicle (EV) charger installations and energy infrastructure, battery storage, and solar projects. Income Power completes construction and maintenance on Level 2 and Level 3 EV chargers, as well as service and repair of EV charging sites.

Recently, Income Power added industry veteran Christopher Becker, as new Executive Vice President of Operations.

Christopher Becker has over 20 years in technical operations and organizational leadership roles within Fortune 100 companies like FedEx, Republic, Bureau Veritas and FMC. His most recent experience as an Executive Leader for Loop Global Operations saw him stand up the operations of an EV charger OEM, both domestically and abroad. His track record and unique experience will allow Income Power to scale its operations, develop its teams and processes, and will be instrumental to Income Power’s goals within the EV market.

*(Image: Christopher Becker, Executive Vice President of Operations at Income Power)*

Uptime Means Confidence

With Uptime EV Charger Inc. and its partner Income Power, maximum uptime isn’t just a target—it’s a standard. Through expert maintenance, robust technology, and proactive service, Uptime ensures that EV chargers stay online, efficient, and ready to serve the future of transportation. Whether you’re managing a single site or scaling nationwide, Uptime is your trusted partner for reliability, responsiveness, and long-term success in the EV charging industry.

Bill Pierce

Electric Vehicle Marketing Consultant, Writer and Editor. Publisher EVinfo.net.
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