Concerned about EV Charging Station Up-Time? Field Advantage is the Answer

Field Advantage is an IoT-driven field service company specializing in infrastructure support. The company provides comprehensive field services for EV charging stations, including preventative maintenance, corrective repairs, commissioning and startup, as well as warranty support.

EV industry veteran Jason Cortes, VP of e-Mobility, leads the division focused on electric vehicle charging infrastructure.

Cortes said: “Uptime isn’t a feature in this industry, it’s the product. Everything else is noise if the charger doesn’t work when the driver needs it. Field Advantage sits in the middle of the ecosystem, where strategy meets reality, with a simple mandate: make sure the infrastructure works consistently, everywhere. Drivers don’t care who built the charger or what software it runs, they care if it works. Reliability is the only metric that matters, and we’re proud to support our CPO and Charger OEM customers who trust us to deliver on that.”

Field Advantage’s customer base includes charge point operators (CPOs), EVSE original equipment manufacturers, and site hosts. The company operates within the middle of this ecosystem, delivering field service execution through a network of multi-OEM trained technicians, nationwide coverage, and a coordinated client success workflow model designed to streamline operations and ensure consistent service delivery.

Field Advantage delivers support across the USA and Canada to keep EV charging stations operational and reliable. With a network of more than 2,000 technicians, the company provides rapid-response field service from initial commissioning through ongoing maintenance. Support covers a wide range of components, including payment systems, Level 2 chargers, DC fast chargers, cellular connectivity, cable replacements, and touchscreen interfaces.

Comprehensive EVSE Services

Reliability is critical. While uptime often goes unnoticed, outages directly impact customer experience. Field Advantage focuses on maintaining consistent performance through a full suite of services, including commissioning, repairs, maintenance, and large-scale deployments. The company offers 24/7 onsite coverage across the USA and Canada, remote support, traveling technical teams, and dedicated service vehicles, all backed by four-hour service level agreement capability for critical infrastructure.

Repair, Maintenance, and Technical Support

Field Advantage supports both Level 2 and Level 3 (DC fast charging) systems through certified technicians trained across multiple EVSE manufacturers. The company operates with a hardware-agnostic approach, ensuring flexibility across different charging platforms. Its energy-focused technicians prioritize minimizing downtime and maintaining high uptime performance across deployed networks.

Deployments and Commissioning

For large-scale rollouts, Field Advantage provides technical project support under tight timelines. The team assists with deployments, system updates, and commissioning, allowing internal teams to stay focused on core operations while ensuring installations are completed efficiently and correctly.

Site and Connectivity Surveys

Accurate site data is essential for successful deployment and long-term performance. Field Advantage conducts detailed site and cellular surveys to establish baselines, identify potential issues, and streamline future installations. Technicians provide on-the-ground visibility and documentation across national charging networks.

24/7 NOC Monitoring

Through its Network Operations Center, Field Advantage offers continuous monitoring and support. These services integrate with existing IT teams, providing round-the-clock oversight of charging infrastructure and reducing the burden on internal resources.

Parts Management and Logistics

To support rapid repairs, the company maintains a centralized warehouse in Tennessee along with a nationwide network of forward stocking locations. This distributed inventory model ensures critical parts are available close to service sites, reducing repair times and improving SLA performance.

Advanced Service Capabilities

Field Advantage offers specialized services for complex projects, including traveling technical teams, dedicated solutions labs tailored to specific technology stacks, and repair depot services that accelerate parts delivery. The company also emphasizes data-driven performance, with capabilities in API integration, data visualization, imaging, and customized reporting to meet client requirements.

Partnering for Performance

Field Advantage is structured to deliver consistent, high-quality field service across the EV charging ecosystem. From uptime optimization to large-scale deployments, the company provides the technical execution and operational support required to keep charging networks running efficiently.

Field Advantage is a national IT field services company

Field Advantage is a national IT field services company headquartered in northeast Tennessee, delivering support across all 50 states and Canada. With more than 18 years of industry experience, the company has supported thousands of clients in achieving their technology objectives through large-scale deployments, site surveys, and ongoing field maintenance.

A key differentiator is its extensive technician network. Field Advantage maintains a workforce of more than 2,000 field technicians, providing coverage in every major market and enabling rapid response times wherever service is required. For critical infrastructure and essential systems, the company offers service level agreements with response capabilities as fast as four hours, ensuring minimal downtime and operational continuity.

Field Advantage is also a woman-owned and led organization, with leadership from Clare West. The company emphasizes innovation, inclusivity, and diverse leadership as core components of its operating model. This approach supports both internal talent development and external service delivery, while contributing to broader efforts to expand representation within the technology sector.

Through its combination of national scale, technical expertise, and structured service delivery, Field Advantage positions itself as a reliable partner for organizations requiring consistent, high-quality IT field support.