Camber Charging Introduces Revolutionary CAMBER COMPLETE™, Linking Service Fees to EV Charger Performance

On April 28, 2026, Camber announced the launch of CAMBER COMPLETE™, a new service model designed for commercial fleet operators that ties monthly service fees directly to charger performance. Under the program, customers only pay ongoing service fees in months when their DC fast chargers meet or exceed a defined uptime threshold. If that threshold is not achieved, no service fee is charged for that billing period.

The offering introduces a performance-based structure to fleet charging operations. Customers cover upfront costs for hardware, electrical infrastructure, and installation, while recurring service fees are contingent on verified uptime. These services include network operations center monitoring, remote diagnostics, firmware updates, and preventative maintenance.

Unlike traditional credit or reimbursement models, CAMBER COMPLETE™ eliminates the need for manual claims. Any service fee adjustment is automatically applied using verified telemetry data, ensuring transparency and removing administrative burden for fleet operators.

“Fleet operators make significant capital investments when transitioning to electric,” said Brendan Harney, CEO at Camber. “They purchase equipment and fund installation. Our responsibility is to ensure performance aligns with cost. If chargers are not operating as expected, customers should not be paying service fees.”

Program Structure and Performance Guarantee

CAMBER COMPLETE™ includes a 98% uptime commitment backed by service level agreements. The program is available following a full site assessment, system design, and installation. Camber manages the entire charging ecosystem, from electrical infrastructure to charger hardware, enabling accurate tracking of downtime and faster issue resolution.

Uptime is continuously measured through telemetry and displayed via the Camber Core dashboard, providing real-time visibility at both the charger and site level. Monthly service fees are calculated based on actual performance, ensuring alignment between cost and operational reliability.

Availability

CAMBER COMPLETE™ is now available for new fleet charging deployments. Operators can request a site assessment online or connect with Camber representatives at the ACT Expo 2026, at Camber’s Booth #2431.

About Camber

Camber Operating Company, Inc. is a North American provider of electric vehicle charging infrastructure for transit, commercial, and municipal fleets. The company delivers end-to-end electrification solutions, including site assessment, engineering, hardware deployment, software management, and long-term maintenance. Camber has deployed more than 1,500 DC fast-charging ports across the United States and Canada.

EVinfo.net’s Take: CAMBER COMPLETE Is an Exciting New Innovation in EV Charging

At EVinfo.net, we love innovation, especially when it moves EV adoption forward, bringing lower costs to drivers and cleaner air to communities.

The EV charging industry has spent years scaling hardware, but reliability has remained a persistent weak point, especially for commercial fleets that depend on uptime to keep operations moving. A new model from Camber may signal a meaningful shift in how the industry approaches that problem.

CAMBER COMPLETE™ introduces a performance-based service structure that ties monthly fees directly to charger uptime and operational output. For fleet operators, this is a fundamental change. Instead of paying fixed service costs regardless of performance, customers pay for results. If chargers underperform, the economics adjust accordingly.

That alignment of incentives is what makes the model notable. Historically, EV charging has been fragmented across hardware providers, software platforms, installers, and maintenance vendors. When issues arise, accountability can become diffuse, leading to prolonged downtime and inconsistent service. CAMBER COMPLETE™ consolidates responsibility and links revenue to performance, forcing a higher standard of execution.

For commercial fleets, the implications are significant. Electrification only works at scale when infrastructure is dependable. Missed charging windows can disrupt logistics, increase costs, and undermine confidence in EV adoption. By directly tying service fees to uptime, the model effectively de-risks infrastructure investment and introduces a level of predictability that fleet operators have been lacking.

It also reflects a broader maturation of the industry. Early growth was driven by deployment volume, getting chargers in the ground as quickly as possible. Now, the focus is shifting toward operational excellence. Metrics like uptime, throughput, and user experience are becoming the true differentiators between providers.

At EVinfo.net, this kind of structure stands out. There are no other comparable offerings that so explicitly connect financial performance with infrastructure reliability that we are aware of. It moves beyond traditional service agreements and into a results-based framework more commonly seen in other mature infrastructure sectors.

The timing is also important. As EV adoption accelerates and fleets electrify in greater numbers, the tolerance for unreliable charging will continue to shrink. Operators need partners who are not just equipment suppliers, but performance-driven service providers.

CAMBER COMPLETE™ positions itself squarely in that role. By redefining how service contracts are structured, it introduces a new benchmark for accountability in EV charging. If the model proves scalable, it could push the broader market toward similar performance-based approaches.

That would be a meaningful evolution. Because in the end, the success of fleet electrification does not depend on how many chargers are installed. It depends on how consistently they work.

For more information, visit www.cambercharging.com or contact: cthorson@getcamber.com